Returns Policy

30-Day Money-Back Guarantee on All Purchases

Return Window

We offer a 30-day money-back guarantee on all products purchased from PC Store. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Eligibility for Returns

  • Products must be returned within 30 days of delivery
  • Items must be in original packaging with all accessories
  • Products must be in resalable condition
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

  • Software licenses and digital products
  • Custom-built PCs (unless defective)
  • Clearance or final sale items
  • Opened software or games

Return Process

  1. Contact Us: Email support@pcstore.com with your order number and reason for return
  2. Get Authorization: We'll provide a Return Merchandise Authorization (RMA) number
  3. Package Items: Securely pack items in original packaging with all accessories
  4. Ship Back: Use provided prepaid shipping label or ship to our returns center
  5. Refund Processing: Refunds processed within 5-7 business days after receipt

Refund Details

  • Full Refunds: For returns within 30 days in original condition
  • Original Shipping: Refunded for defective items only
  • Return Shipping: Free for defective items, customer pays for change-of-mind returns
  • Restocking Fee: 15% fee for opened or used items

Defective Products

If you receive a defective product, we'll cover all return shipping costs and provide a replacement or full refund. Contact our support team immediately at support@pcstore.com with photos of the defect.

Contact Information

For returns or questions about our policy, contact us:

  • Email: support@pcstore.com
  • Phone: 1-800-PC-STORE
  • Hours: Mon-Fri 9AM-6PM EST