Shipping Policy
Fast, Free Shipping on All Orders
Free Shipping
We offer FREE 2-day shipping on all orders within the continental United States. No minimum purchase required. All orders are shipped via FedEx, UPS, or USPS with tracking information provided.
Processing Time
- Standard Orders: Processed within 1-2 business days
- Custom PCs: Built and shipped within 3-5 business days
- Pre-orders: Ship on or before the release date
Shipping Methods & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard (USPS/UPS Ground) | 2-5 business days | FREE |
| Expedited (UPS 2nd Day) | 2 business days | $25 |
| Express (UPS Next Day) | 1 business day | $45 |
International Shipping
We ship to most countries worldwide. International shipping rates and delivery times vary by destination:
- Canada: 3-7 business days, $25 flat rate
- Europe: 5-10 business days, $45 flat rate
- Asia & Australia: 7-14 business days, $55 flat rate
Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Order Tracking
All orders include tracking information. You'll receive an email with tracking details once your order ships. Track your package at:
- FedEx: fedex.com
- UPS: ups.com
- USPS: usps.com
Signature Requirements
- Orders under $500: No signature required
- Orders $500-$1000: Signature required
- Orders over $1000: Adult signature required
Packaging
All computers are shipped in custom foam-injected boxes designed specifically for safe transport. Components are packaged in anti-static bags with protective foam inserts. Every package includes:
- Original product packaging
- All accessories and documentation
- Quick start guide
- Warranty information
Delivery Issues
If your package is lost, damaged, or delayed:
- Check tracking information for delivery status
- Contact the carrier directly with tracking number
- If issue persists, contact our support team at support@pcstore.com
Shipping Restrictions
We currently do not ship to:
- PO Boxes (for large items like computers)
- APO/FPO addresses
- Certain remote locations (contact us for exceptions)
Contact Information
For shipping questions or concerns:
- Email: support@pcstore.com
- Phone: 1-800-PC-STORE
- Hours: Mon-Fri 9AM-6PM EST